Returns

Returns follow our retail partner's standard policy: most new and unused items go back within 30 days of delivery for a full refund, started from the order page in your account.

Anything that arrives chipped, cracked or with the print damaged is a defective return: shipping back is free and it is refunded or replaced in full. Ceramic occasionally loses an argument with a courier, and that is not your problem to absorb.

Used drinkware cannot go back for hygiene reasons unless it is faulty. A mug that has been through the dishwasher once and lost its print is faulty; a mug you decided against after a month of use is not.

Keep the packaging for the first week where you can. Moulded inserts make a return markedly safer than a bare box.